Refund Policy
At Daniel Gorman India, we are committed to providing a smooth and transparent refund process. Once your returned product is received and successfully passes our quality inspection, your refund will be processed according to the policy below.
Refund Eligibility
Refunds are applicable only when:
- The returned product meets all the Return Policy conditions.
- The product successfully passes our quality inspection.
- The return request has been approved by our support team.
Refund Process
- The returned product is received at our warehouse.
- Our quality team inspects the product.
- Once approved, the refund is initiated.
- The refund is processed to the original payment method used during purchase.
Refund Timeline
- Approved refunds are processed within 5–7 business days after the returned product has been inspected and approved.
- Depending on your bank, credit card provider, or payment gateway, it may take additional time for the refunded amount to appear in your account.
Replacement Instead of Refund
If you receive:
- A damaged product
- A defective watch
- The wrong item
- An incomplete order
Please contact our customer support within 48 hours of delivery with clear photos or an unboxing video. After verification, we may offer a replacement or a full refund, depending on the nature of the issue.
Non-Refundable Cases
Refunds will not be approved if:
- The returned product fails the quality inspection.
- The product shows signs of use, scratches, or damage caused after delivery.
- Original packaging, accessories, warranty card, or tags are missing.
- The return request is made after the eligible return period.
- The product has been customized or engraved.
Need Assistance?
If you have any questions regarding your refund, please contact us:
Daniel Gorman India
Email: care@danielgormanstore.com
Customer Support: +919717080020
Our support team will be happy to assist you throughout the refund process.