Return Policy
At Daniel Gorman India, customer satisfaction is our priority. We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return under the following terms.
7-Day Return Window
You may request a return within 7 days from the date your order is delivered.
Return Eligibility
To qualify for a return, the product must meet all of the following conditions:
- The watch must be unused and unworn.
- All original tags, protective films, accessories, manuals, warranty cards, and packaging must be intact.
- The product must be returned in its original condition.
- A valid Order ID or proof of purchase is required.
Non-Returnable Items
Returns will not be accepted for:
- Watches showing signs of use, scratches, or damage after delivery.
- Products with missing accessories or original packaging.
- Customized or engraved watches.
- Items damaged due to misuse, accidents, or improper handling.
- Products returned after the 7-day return period.
Damaged, Defective, or Incorrect Products
If you receive:
- A damaged product
- A defective watch
- The wrong item
- An incomplete order
Please contact our customer support within 48 hours of delivery with clear photos or an unboxing video. After verification, we may offer a replacement or a full refund, depending on the nature of the issue.
Return Process
- Contact our customer support within 7 days of receiving your order.
- Share your Order ID and the reason for the return.
- Our team will review and verify your request.
- If approved, we will arrange a return pickup or provide return shipping instructions.
- Once the returned item reaches our warehouse, it will undergo a quality inspection.
Return Shipping
- If the return is due to a damaged, defective, or incorrect product, Daniel Gorman India will bear the return shipping charges.
- If the return is requested due to a change of mind or personal preference, return shipping charges may be the customer’s responsibility.
Quality Inspection
Every returned product is carefully inspected before it is approved for a refund, replacement, or exchange. If the product does not meet the return conditions, it may be sent back to the customer.
Need Assistance?
If you have any questions regarding your return request, please contact us:
Daniel Gorman India
Email: care@danielgormanstore.com
Customer Support: +919717080020
Our support team will be happy to assist you throughout the return process.